F.A.Q.

CAN I USE DISCOUNT CODES/COUPONS?

You can pay using a valid Discount Code or Coupon and also special offers as they arise.

If you have a valid Discount Code or Coupon, click on “Do you have a coupon?” in the “Cart” page and insert the alphanumeric code in the designated field. Then click on “Add”.

The total amount of your order will be recalculated net of the discount applied by the offer.

WHY HAS MY CREDIT CARD BEEN REFUSED?

Your card can be refused for the following reasons:

• The DATA REQUESTED FOR THE PAYMENT FAIL TO COINCIDE with those on your card
• A simple SPELLING MISTAKE in one of the fields can cause the operation to be refused
• YOU HAVE NOT ACTIVATED YOUR SECURITY CODE. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm the payment This code is provided directly by your bank.
• Your CARD LIMIT has been exceeded
• Your card HAS EXPIRED

Your bank can provide you with all the information you may require about your card and the payment options.

If you think there is another problem, please contact our CUSTOMER SERVICE

WHEN WILL MY CREDIT CARD BE CHARGED?

Your card or PayPal account will be charged in two steps:

• when you make your order THE AMOUNT IS RESERVED while your OVS purchases are being prepared in our warehouse;
• only when the order has been processed by the warehouse and shipped will the full order amount BE CHARGED TO YOUR CREDIT CARD OR PAYPAL ACCOUNT.

Depending on the agreements you have with your card issuer, immediately after completing the payment procedure YOU MAY RECEIVE A MESSAGE CONFIRMING THAT THE CHARGED AMOUNT HAS BEEN RESERVED, but no amount will effectively be charged until the parcel is entrusted to the courier.

WHEN WILL THE MONEY LEAVE MY ACCOUNT?

This will depend on the time required by your credit provider.

ARE OVS ONLINE PURCHASES SAFE?

Of course! Payments made with a credit card on our website are encrypted and safe. Your browser will indicate that your purchase is protected via the closed padlock icon in the status bar.

DO THE PRICES SHOWN INCLUDE VAT?

Yes, all prices displayed already include VAT, exactly as they do in our stores.

WHERE CAN I CHECK MY INVOICE?

You will receive the invoice for your purchases via email.

WHAT ARE THE SALES CONDITIONS?

You can consult the terms and conditions of sale for each purchase before confirming your order